Iam facing a real weird problem. My wife got her z10 today and everything was working fine out of the box. Updated the software to official 10.2 ota and now seeing a really strange problem. The pictures icon doesn't respond at all. If I click it takes me to my last active app. Or if I close all my apps it just pushes me to app screen for a millisecond and comes back.

Toturn off Safe Mode on an BLACKBERRY Q10, follow these steps: Press and hold the "Power" button until the "Power off" option appears. Tap on "Power off," and then tap on "Restart." Your phone will restart and should no longer be in Safe Mode. Alternatively, you can try the following steps:

Insidethe BlackBerry Z10 is a Qualcomm Snapdragon S4 Plus 1.5 GHz dual-core processor and 2GB of RAM that, when combined, make jumping around the new operating system a breeze. Hiccups and

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Tochange your phone number with T-Mobile, you can follow these steps: Contact T-Mobile customer service by calling 611 from your T-Mobile phone, or by dialing 1-800-T-MOBILE from any phone.

Checkto verify that it is correct. If the password is still being rejected by your BlackBerry smartphone as incorrect, connect the BlackBerry smartphone to a computer that has BlackBerry Desktop Manager installed. A prompt will appear in BlackBerry Desktop Manager to type the password for the BlackBerry smartphone.
Todo this, you will need to enter the recovery mode and select the "wipe data/factory reset" option. To enter recovery mode on an BLACKBERRY Priv, you will need to: Turn off the phone. Press and hold the volume down and power buttons at the same time. Release the power button when the phone vibrates, but continue holding the volume down button.
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how to reset blackberry z10 with buttons